Cisco SmartNet 8x5xNBD support contract for UCSC-C220-M5SN servers, providing next-business-day hardware replacement, software updates, and 24/7 access to Cisco Technical Assistance Center.
Specification
Service Level: 8x5xNBD (8 hours/day, 5 days/week, Next Business Day replacement)
Hardware Coverage: Parts exchange - advance replacement parts
Software Support: Major and minor releases of Cisco IOS software
TAC Access: 24x7 access to Cisco Technical Assistance Center
Support Type: No onsite engineer included
Applicable Equipment: Cisco UCS C220 M5SN Rack Server