Cisco SMARTnet service contract providing software updates, technical support access, and parts-only hardware replacement on a next-business-day basis during 8 hours a day, 5 days a week coverage.
Specification
Service Type: SMARTnet (Parts Only)
Support Hours: 8x5 (8 hours/day, 5 days/week)
Hardware Replacement: Next Business Day (NBD)
Software Support: Major and maintenance releases
Technical Support: 24/7 access to Cisco TAC (Technical Assistance Center)
