Cisco SmartNet support service for Aironet wireless devices. Parts-only coverage with 8x5xNBD service level providing next-business-day replacement parts, software updates, and access to Cisco Technical Assistance Center (TAC).
Specification
Service Type: Parts Only
Support Level: 8x5xNBD (8 hours/day, 5 days/week, Next Business Day replacement)
Hardware Replacement: Advance replacement parts delivery by next business day
Software: Major and maintenance releases of Cisco IOS software
Technical Support: 24x7 access to Cisco TAC
Coverage: Aironet 1800 Series wireless device
