Cisco SmartNet service contract for the MDS 9132T Fibre Channel switch, providing technical support, software updates, and hardware replacement coverage on an 8x5xNBD basis (8 hours daily, 5 days weekly, next business day hardware replacement).
Specification
Service Level: 8x5xNBD (8 hours/day, 5 days/week)
Hardware Replacement: Next Business Day (subject to fault identification)
Software Support: Major and maintenance releases of Cisco IOS
TAC Access: Business hours access to Cisco Technical Assistance Center
Coverage: Parts only, no engineering services
Compatible Device: Cisco MDS 9132T 32G Fibre Channel Switch (DS-C9132T-MIK9)
