Cisco SmartNet SNTP 24x7x4 parts-only support contract providing 4-hour advance replacement parts delivery 24/7/365, software updates, and access to Cisco Technical Assistance Centre (TAC). No onsite engineer services included.
Specification
Service type: SMARTnet Premium (SNTP)
Response time: 4 hours
Availability: 24/7/365 (including Cisco-observed holidays)
Delivery: Advance replacement parts only (no onsite service)
Software: Major and minor IOS releases
Support channel: Cisco Technical Assistance Centre (TAC) - 24/7 access
Portal access: Extended access to Cisco.com