Cisco SmartNet 24x7x4 support contract providing 4-hour advance replacement parts support for Cisco Catalyst 9105AX Series Access Points, 24 hours a day, 7 days a week, including Cisco-observed holidays. Parts-only service (no onsite engineer).
Specification
Support Level: 24x7x4 (24 hours/day, 7 days/week, 4-hour response)
Service Type: Parts only (advance replacement)
Hardware Coverage: Cisco Catalyst 9105AX Series Access Points
Support Scope: Hardware replacement parts and labor for identified faults
Access to TAC: 24x7 access to Cisco Technical Assistance Center
Software Updates: Major and minor Cisco IOS software updates
