Cisco SMARTnet support contract for Catalyst 1000 48-port Gigabit switch with 4x1G SFP uplinks. Provides 24x7x4 parts-only hardware replacement support with advance replacement, plus software updates and 24/7 access to Cisco Technical Assistance Center (TAC).
Specification
Service Type: Extended Service Agreement - Parts Only
Support Model: SMARTnet SNTP (24x7x4)
Fault Reporting: 24 hours a day, 7 days a week
Hardware Replacement Response: 4 hours
Software Support: Major and minor releases
TAC Access: 24x7
Coverage: Cisco Catalyst 1000-48T-4G-L switch
