Cisco SmartNet Total Care service contract providing 24x7x4 hour response-time advance replacement parts support for Cisco networking equipment. Parts-only coverage with phone support from Cisco Technical Assistance Center.
Specification
Service Level: 24x7x4 (4-hour response)
Support Type: Parts only
Response Time: 4 hours, 24/7
Advance Replacement: Yes
Includes: Cisco TAC phone support
