Cisco SmartNet Onsite 24x7x4 support service contract for Catalyst 9300L2E switches. Provides 24x7 access to Cisco Technical Assistance Center (TAC), major and maintenance software releases, and onsite hardware replacement with 4-hour response time.
Specification
Service Type: Onsite 24x7x4
Availability: 24 hours per day, 7 days per week
Response Time: 4 hours for hardware replacement
Software Support: Major and maintenance releases of Cisco IOS
Technical Support: 24x7 access to Cisco TAC
Replacement: Hardware replacement via onsite engineer
