Cisco SmartNet Onsite 8x5xNBD support provides software updates and upgrades, advance replacement of hardware, technical support, replacement parts and onsite field engineering services, with next-business-day onsite service delivered between 9 a.m. and 5 p.m.
Specification
Service Type: SmartNet Onsite 8x5xNBD
Coverage: Hardware replacement and onsite field engineering
Response Time: Next Business Day (NBD)
Fault Reporting: 8 hours a day, 5 days a week
Software Support: Major and maintenance releases
TAC Access: 24/7 access to Cisco Technical Assistance Center
Applicable to: Catalyst 9300 Series network switches</specification>
<parameter name="attributes">{"service_type": "SmartNet Onsite", "response_time": "Next Business Day", "support_hours": "8x5", "hardware_coverage": "yes", "onsite_engineer": "yes"}
