Cisco SMARTnet Onsite 8x5xNBD support contract providing software updates, TAC access, and onsite engineer support with 4-hour hardware replacement for Cisco Catalyst 9300 series switches.
Specification
Service Type: SMARTnet Onsite Support
Availability: 8 hours/day, 5 days/week (8x5)
Response Time: 4 hours from fault diagnosis
Hardware Replacement: Onsite engineer replacement within 4 hours
Software Support: Major and minor OS updates
TAC Access: 24/7 access to Cisco Technical Assistance Center
Compatible with: Cisco Catalyst C9300-24U-A and related C9300 platforms
Contract Duration: Annual (1 year)
