Cisco SmartNet OnSite support contract providing 8x5 fault reporting with next business day hardware replacement, software updates, and 24x7 access to Cisco Technical Assistance Center (TAC).
Specification
Service Type: OnSite Support
Response Time: 8 Hours/5 Days per week
Hardware Replacement: Next Business Day (NBD)
Software Updates: Major and minor releases
TAC Access: 24x7
Covers: Cisco networking equipment (specific model not verified)
