Cisco SMARTnet Onsite support service for Catalyst 1000 16-port Gigabit Ethernet switch with PoE and 2x1G SFP uplinks. This 8x5xNBD (Next Business Day) service provides major and minor OS updates, 24/7 TAC access, and next-business-day hardware replacement.
Specification
Support Level: 8x5xNBD (8 hours/day, 5 days/week, Next Business Day replacement)
Covers: Catalyst 1000 16-port GE PoE, 2x1G SFP
Hardware Replacement: Next Business Day
Software Support: Major and minor releases
TAC Access: 24x7 via Cisco Technical Assistance Center
Service Type: Onsite support contract
