Cisco SmartNet Onsite 8x5xNBD service contract offering advance hardware replacement with next-business-day onsite support, software updates, and access to Cisco Technical Assistance Center (TAC).
Specification
Service type: SmartNet Onsite
Support response: 8x5 Next-Business-Day (NBD)
Onsite service: Yes
Hardware replacement: Advance replacement available
TAC access: 24/7 global technical support
Software entitlement: OS software updates and upgrades included
Support hours: 9 a.m. to 5 p.m. business days
Delivery window: Next business day (if request received before 3 p.m. local depot time)
