Cisco SmartNet service agreement providing 8x5x Next Business Day (NBD) parts-only support for the ENCS5104-64/K9 Enterprise Network Compute System. Includes advance replacement parts delivery with next-business-day response for requests received before 3pm depot time.
Specification
Service Type: SMARTnet Standard (8x5xNBD)
Coverage: Parts only (advance replacement)
Response Time: Next Business Day
Hours: 8 hours per day, 5 days per week (Monday-Friday, excluding Cisco holidays)
Applies to: Cisco ENCS5104-64/K9 appliance
Technical Support: 24-hour access to Cisco TAC (Technical Assistance Center)
Includes: Software updates and web-based technical resources
