Cisco SmartNet service contract for the HyperFlex HX-E-220M5SX Edge server, providing parts-only hardware replacement support with 8 hours a day, 5 days a week fault reporting and 4-hour response time.
Specification
Service Type: Parts Only (No Engineer)
Support Hours: 8x5x4 (8 hours/day, 5 days/week, 4-hour response)
Hardware Replacement: Within 4 hours from fault diagnosis
Software Support: Major and maintenance releases of Cisco IOS software
TAC Access: 24x7 access to Cisco Technical Assistance Center
Coverage: HyperFlex HX-E-220M5SX Edge Node