Cisco SmartNet 24x7x2 parts-only support contract for Catalyst 3560-CX switches. Provides two-hour advance replacement parts response 24/7 including Cisco holidays, with 24x7 TAC access and software support.
Specification
Support Level: 24x7x2
Response Time: 2-hour advance replacement parts
TAC Access: 24 hours a day, 7 days a week
Software: Major and maintenance releases
Coverage: Parts only (no engineer onsite)
Compatible Device: WS-C3560CX-8XPD-S (Catalyst 3560-CX)