Cisco SmartNet (24x7x4) support contract offering four-hour response time for advance replacement parts 24 hours a day, 7 days a week, including Cisco observed holidays. This is a parts-only support agreement with no onsite engineer service for Catalyst 9200L switches.
Specification
Service type: SMARTnet (SNTP) - Parts replacement only
Coverage: 24x7x4 (24 hours/day, 7 days/week, 4-hour response)
Hardware exchange: Advance replacement parts
Software: Major and minor IOS releases
Technical support: 24x7 access to Cisco TAC
No onsite engineer service included
