Cisco SmartNet support contract providing 8x5xNBD (8 hours/day, 5 days/week, next business day) technical support, advance hardware replacement, and OS updates for Cisco ISR4451-DNA integrated services routers.
Specification
Service Type: SmartNet 8x5xNBD
Support Level: Fault reporting 8 hours a day, 5 days a week
Hardware Replacement: Next business day
Software Support: Major and minor updates
Includes: 24/7 access to Cisco TAC, extended Cisco.com access
Compatible With: Cisco ISR4451-DNA platform