Cisco SmartNet Extended Service Agreement providing 24x7 technical support with 4-hour hardware replacement response time for Cisco MDS 9396S switches. Includes software updates, TAC access, and replacement parts coverage.
Specification
Service Type: SmartNet Extended Service Agreement
Coverage: Parts replacement only
Response Time: 4 hours
Availability: 24x7 (24 hours a day, 7 days a week)
Includes: Cisco IOS software updates, TAC access, next-business-day hardware replacement
Compatible Device: DS-C9396S-48EK9 (MDS 9396S 48-port switch)
