Service Type: FortiCare 24x7 Premium Support
Product Model: FortiGate-VM02
Service Duration: 1 Year (Renewal License)
Support Hours: 24 hours/day, 7 days/week, 365 days/year
Support Channels: Web portal, Online chat, Telephone
Features: Advanced replacement service for hardware failures
Firmware upgrades included
Access to support portal and technical resources
Technical incident reporting available
