Service Term: 3 years
Support Hours: 8x5 (8 hours/day, 5 days/week)
Response Time: Next Business Day (NBD)
Hardware Replacement: Within 4 hours of fault diagnosis
TAC Support: 24x7 access
Applicable Device: Cisco IE-4010-4S24P Industrial Ethernet Switch
Device Specs: 24 x 1G RJ-45 PoE ports, 4 x 1G SFP uplink ports
