Service contract type: SNTC (Smart Net Total Care)
Support level: 24x7x2 (24 hours availability, 2-hour response time)
Hardware covered: Catalyst 2960-S Stk24 GigE PoE370W with 2x10G
Software: LAN Base
Port configuration: 24 x 10/100/1000 Gigabit Ethernet + 2 x 10G SFP+ uplinks
Power over Ethernet: 370W PoE+
Support includes: Hardware replacement, software updates, TAC (Technical Assistance Center) access
