Specification
Service Type: Extended Service - Vendor Services
Support Level: Solution Support 24x7x4
Response Time: One Hour Response Time
Hardware Replacement: 4 Working Hours
Support Scope: Electronic and Physical
Phone Support: 24 hours a day, 7 days a week
Includes: Major and Maintenance Releases, TAC Access, Web Knowledge Base, Software Updates, Configuration, Troubleshooting, Diagnosis, Escalation Support, Email Support
