Specification
Service Type: Extended Service
Support Level: 24x7x4 Hour (24 hours a day, 7 days a week with 2-4 hour response/replacement)
Service Sub Type: Physical (Onsite)
Support Includes: Software updates and upgrades, hardware advance replacement, technical support, replacement parts, onsite field engineering
Coverage: Cisco Catalyst WS-C3560CX-12PD-S network switch
Contract Duration: 1 year annual contract
Response Time: 1 hour response, 2 hour hardware replacement
Access: 24/7 access to Cisco Technical Assistance Center (TAC), Extended Cisco.com access
