Service Type: SMARTnet Premium Extended Service
Coverage: 24x7x2 (24 hours/day, 7 days/week, 2-hour parts replacement)
Device: Cisco Catalyst 3650 48-port Data 4x1G Uplink LAN Base
Support Level: Parts only, no onsite engineer
Hardware Replacement: Within 2 hours of fault identification
Software Support: Cisco IOS major and maintenance releases
TAC Access: 24x7 access to Cisco Technical Assistance Center
