Service term: 1 year
Support availability: 24 hours, 7 days a week
Hardware replacement: Within 2 hours
Software updates: Major and minor releases included
Technical support: 24x7 access to Cisco Technical Assistance Center (TAC)
Onsite engineer: Not included
Extended access to Cisco.com: Included
Compatible device: Cisco 1941 Security Bundle (CISCO1941-SEC/K9)