Service Type: SMARTNET Standard (8x5xNBD)
Coverage: Next-business-day advance replacement parts
Support Hours: 8x5 (Monday-Friday, business hours)
Response Time: Next Business Day delivery
TAC Access: 24x7 access to Cisco Technical Assistance Center
Software Support: Major and minor OS updates within licensed feature set
Includes: Hardware replacement, software updates, online resources, Smart capabilities
