Cisco Smart Net Solution Support provides major and maintenance releases of Cisco IOS software, access to TAC, and replacement hardware delivered within 4 working hours. The service includes 8 hours a day, 5 days a week fault reporting, 4 working hours hardware replacement without onsite engineer, and extended access to cisco.com.
Specification
Solution Support with 8X5XNBD (8 hours a day, 5 days a week, next business day hardware replacement)
24x7 access to Cisco Technical Assistance Centre (TAC)
Major and minor software updates
Extended access to Cisco.com
No onsite engineer included
Covers third-party software support
