Cisco SMARTnet Onsite 8x5xNBD extended service agreement for Catalyst 3850 12 Port 10G Fiber Switch (WS-C3850-12XS-E). Provides onsite hardware replacement, software updates, and technical support with next business day response time, 8 hours daily / 5 days weekly availability.
Specification
Service Type: Extended Service Agreement (ESA)
Coverage: Hardware replacement + Onsite support + Software updates
Response Time: Next Business Day (NBD)
Availability: 8x5 (8 hours/day, 5 days/week, 9am-5pm)
Hardware Replacement: Advance replacement with onsite engineer
Software: Cisco IOS updates and upgrades included
TAC Support: 24x7 access to Cisco Technical Assistance Center
Compatible With: WS-C3850-12XS-E, WS-C3850-12XS-E-RF, WS-C3850-12XS-E-WS
Term: 1 Year
