Cisco SmartNet is a support service that helps reduce downtime with fast, expert technical support and flexible hardware coverage provided by the Cisco Technical Assistance Center (TAC). This is a "Parts Only" service contract with 8x5xNBD (8 hours a day, 5 days a week, Next Business Day) coverage for the Cisco Expressway CE1200 gateway appliance.
Specification
Service Type: SmartNet - Parts Only (no on-site engineer)
Coverage Level: 8x5xNBD (8 hours/day, 5 days/week, Next Business Day replacement)
Compatible Device: Cisco Expressway Series Multi-purpose 1200 (EXPWY-1200-K9)
Support: Hardware parts replacement, software updates, TAC access
No on-site engineer included
