Cisco SmartNet Total Care support contract offering onsite hardware replacement with 8 hours a day, 5 days a week fault reporting and next business day hardware replacement, plus 24/7 access to Cisco Technical Assistance Centre and software updates.
Specification
Service Type: Extended Service/Support Contract
Support Level: 8x5xNBD (8 hours/day, 5 days/week, Next Business Day hardware replacement)
Support Mode: Onsite
Access to Cisco TAC: 24/7
Software Support: Major and maintenance releases
Hardware Replacement: Next Business Day delivery