Cisco SMARTnet extended service contract for ISR4451-X/K9 integrated services router with parts replacement only. Provides 8 hours a day, 5 days a week support with 4-hour hardware replacement response time and access to Cisco Technical Assistance Center (TAC).
Specification
Service Type: Extended Service, Parts Replacement Only
Coverage: ISR4451-X/K9 Router
Support Hours: 8x5 (8 hours/day, 5 days/week)
Hardware Replacement: 4-hour response time
Software: Cisco IOS major and maintenance releases
TAC Access: 24/7 access to Cisco Technical Assistance Center
Duration: Annual contract
Service Delivery: No onsite engineer (replacement parts only)
