Cisco SmartNet extended service agreement providing parts-only hardware support for Catalyst 9500-12Q-A switches with 8x5x4 service response times (4-hour parts replacement during business hours).
Specification
Service Type: Parts-only advance replacement
Support Level: 8x5x4 (8 hours/day, 5 days/week, 4-hour response)
Response Time: 4 business hours for advanced replacement parts
Coverage Hours: 9am-5pm depot time, Monday-Friday
Hardware: Advance replacement of failed components
TAC Access: 24/7 access to Cisco Technical Assistance Center
Compatibility: Catalyst 9500-12Q-A