Service Type: SmartNet Total Care (SNT)
Support Hours: 8x5 (business hours, weekdays)
Hardware Replacement: Next Business Day (NBD)
Response Time: Per-incident fault reporting
Software: Major and minor IOS releases
TAC Access: 24x7
Compatible Hardware: VG450-144FXS/K9, VG450-144FXS/K9-RF, VG450-144FXS/K9-WS
Coverage: Parts only (no onsite engineer)