Cisco SmartNet OnSite 8x5x4 Hour extended service agreement for Cisco Business Edition 6000H M5 servers, providing onsite maintenance, parts replacement, and labor support with 4-hour hardware replacement response time during business hours (8am-5pm, Monday-Friday).
Specification
Service Type: Cisco SmartNet Extended Service Agreement
Coverage: Onsite maintenance with 4-hour response time for hardware replacement
Support Hours: 8 hours a day, 5 days a week (business hours)
Hardware Replacement: Within 4 working hours from fault diagnosis
Onsite Engineer: Included for hardware installation
Software: Major and minor updates included
TAC Access: 24x7 access to Cisco Technical Assistance Center
Applicable to: BE6H-M5-K9, BE6H-M5-K9-RF, BE6H-M5-K9-WS
