Cisco Solution Support contract providing 24x7x2-hour onsite support with 2-hour hardware replacement response time, software updates, and TAC access for the ISR4351-V/K9 integrated services router.
Specification
Service Type: SMARTnet Solution Support
Coverage: 24 hours, 7 days per week, 365 days per year
Response Time: 2-hour onsite parts replacement
Support Included: Major and maintenance IOS software releases
Technical Support: 24x7 access to Cisco TAC
Hardware Service: Parts exchange with 2-hour response
Web Access: Extended access to Cisco.com
Device: ISR4351-V/K9 integrated services router
