Cisco SmartNet OnSite 24x7x2 support contract for the AIR-CT3504-K9 wireless controller. Provides 24/7 fault reporting, software updates, TAC access, onsite engineer support with 2-hour hardware replacement, and extended Cisco.com access.
Specification
Service type: SmartNet OnSite
Coverage: 24 hours/day, 7 days/week
Response time: 2 hours hardware replacement
Onsite engineer: Included
Hardware replacement: Within 2 hours of fault diagnosis
Software: Major and minor OS updates included
TAC access: 24/7
Cisco.com access: Extended
Duration: Annual contract (1 year)
Compatible equipment: Cisco AIR-CT3504-K9 Wireless Controller