Cisco SmartNet Parts Only Extended Service Agreement provides advanced replacement support with 8 x 5 NBD service availability suitable for Cisco VG400-8FXS. This onsite support service includes software updates and upgrades, advance replacement of hardware, technical support, and replacement parts with 8x5 next-business-day onsite service.
Specification
Service Type: Extended Service Agreement
Service Level: 8x5 NBD (8 hours/day, 5 days/week, Next Business Day response)
Support Type: Parts replacement and onsite field engineering
Hardware Coverage: Exchange/advance replacement
Supported Device: Cisco VG400-8FXS Analog Voice Gateway
Response Time: Next Business Day
Service Availability: Business hours (8 AM - 5 PM)
Support Access: Phone support, web knowledge base access, software updates
Support Provider: Cisco Technical Assistance Centre (TAC)
