Specification
Service Type: Solution Support (SSSNT)
Support Term: 1 Year
Coverage: 8x5 Next Business Day (8 hours/day, 5 days/week, NBD replacement)
Device: Cisco ASA 5508-X with FirePOWER services, 8GE ports
Support Includes: TAC access, hardware RMA, software/security updates, multi-vendor coordination
Response: Business hours with next business day hardware replacement