Cisco SmartNet Solution Support provides major and maintenance releases of Cisco IOS software, access to TAC, and replacement hardware delivered within 4 working hours from fault diagnosis. The contract includes fault reporting 8 hours a day, 5 days a week with no onsite engineer required.
Specification
Support contract for Cisco CGR 2010 Connected Grid Router
8 hours a day, 5 days a week support availability
Next Business Day hardware replacement
Major and minor software updates included
24x7 access to Cisco Technical Assistance Center (TAC)
Extended access to Cisco.com
One hour response time
No onsite engineer
