Cisco Solution Support contract providing technical assistance, software updates, and hardware replacement (next business day) for Catalyst 9300 48-port PoE+ network switches with 8 hours/day, 5 days/week availability.
Specification
Service Type: Extended Service Contract
Support Model: Cisco Solution Support (SSCS)
Coverage: Catalyst 9300-48P-A
Service Hours: 8 x 5 (Monday-Friday, 8am-5pm)
Hardware Response: Next Business Day (NBD)
Software Updates: Major and minor IOS releases
Support Channel: 24/7 access to Cisco TAC for consultation
Duration: 12 months
Engineer Dispatch: Onsite support included
