Cisco SmartNet SNTP parts-only support contract providing 24x7x4 advance replacement parts service for Cisco HyperFlex HX240c M5 systems with four-hour response time and access to Cisco Technical Assistance Center.
Specification
Service Type: SmartNet SNTP (Smart Net Total Care)
Coverage Level: 24 hours/day, 7 days/week, 4-hour response time
Service Model: Parts only (no onsite engineer)
Advance Replacement Parts: Yes
Hardware Support: Advance replacement parts on 4-hour response basis
Software: Major and maintenance releases
Technical Support: 24x7 access to Cisco TAC (Technical Assistance Center)
Applicable Hardware: Cisco HyperFlex HX240c M5 (HX-SP-240M5SX-P)
