Cisco SmartNet (SNTP) 24x7x4 provides four-hour response time for advance replacement parts 24 hours a day, 7 days a week, including Cisco observed holidays. This is a parts-only support contract for the UCS C220 M5 server, providing hardware coverage without onsite engineer support.
Specification
Support Level: SNTP 24x7x4
Response Time: 4 hours (24 hours a day, 7 days a week)
Service Type: Parts Only - Advance Replacement
Coverage: Hardware only, no onsite engineer
Applicable to: Cisco UCS C220 M5 servers