Microsoft Dynamics 365 Customer Service is a cloud-based customer service platform that enables organizations to deliver omnichannel support with AI-powered capabilities, case management, and service automation. This SKU represents an additional user license (CAL) for a 3-year subscription period under Microsoft's Open License Volume (OLV) licensing program.
Specification
License Type: Additional User CAL (Customer Access License)
Subscription Term: 3 years
Licensing Model: Microsoft Open License Volume (OLV)
Product: Dynamics 365 Customer Service
Includes: AI-powered customer service capabilities, omnichannel support, case management, knowledge base integration, service automation
