Microsoft Dynamics 365 Customer Service is a cloud-based customer service management solution that enables service teams to resolve customer issues efficiently with AI-powered features, automation, and omnichannel support capabilities.
Specification
License type: Software Assurance (SA)
Licensing model: Open Value (OLV)
License level: 1L (Single License)
Offering type: Additional Product (ADD)
Licensing metric: Device CAL (Device Client Access License)
Subscription term: 3 Years
Acquired year: Year 1
Product: Microsoft Dynamics 365 Customer Service
