Microsoft Dynamics 365 Customer Service is a cloud-based customer engagement solution with AI-powered service tools and software assurance support. This is a 1-year license for one additional product user calendar seat acquired in year 3 of an Open Value licensing agreement. Includes access to service capabilities, automation, and AI-powered agents for customer service operations.
Specification
Product Type: License/Software Assurance Pack
Licensing Model: OLV (Open Value)
License Term: 1 Year
Acquisition Year: Y3 (Year 3)
User Type: UCAL (User CAL - per user)
License Level: Levelded Add-on Product User
Delivery: Electronic (1-3 days)
Application: Cloud-based customer service and engagement platform
