Microsoft Dynamics 365 Customer Service License & Software Assurance is a 1-year additional product license through Open Value for device-based client access. It provides customer service solution with AI-powered capabilities including sentiment analysis, automated routing, and case management.
Specification
License Type: License & Software Assurance (LSA)
Program: Open Value (OLV)
License Level: Level D
Licensing Model: Device Client Access License (CAL)
Term: 1 Year
Acquired Year: Year 3
Product Type: Additional Product
Application: Dynamics 365 Customer Service
