Service Type: Extended Service Agreement
Support Level: 24x7x4 (24 hours/day, 7 days/week, 4-hour on-site response)
Service Term: 1 Year
Service Model: Hardware support with on-site engineer replacement
Compatible Hardware: Cisco UCS 5108 Blade Server AC2 Chassis
Coverage: 6U rack-mountable enclosure with capacity for 8 half-width or 4 full-width blade servers
Includes: 24x7 technical support, replacement hardware, on-site engineer visit within 4 hours of fault diagnosis
