Cisco Solution Support with Smart Net Total Care for the FLSA1-HX-2X10GE upgrade license, providing fault reporting 8 hours a day, 5 days a week with next business day hardware replacement and 24x7 software updates and TAC access.
Specification
Service Type: Solution Support (SSSNT)
Coverage: 8x5xNBD (8 hours/day, 5 days/week, Next Business Day replacement)
Compatibility: Cisco FLSA1-HX-2X10GE (2 x 10GE ports for ASR 1001/1002-HX)
Technical Support: 24x7 access to Cisco TAC
Software: 24x7 access to software updates and downloads
Hardware: Parts replacement with next business day delivery
